The hotel offers amenities for your comfortable stay and unforgettable experiences
Perfect for Work!
“The dedicated office space available for remote work was a game changer for me. Even though the printer was a bit temperamental, the staff quickly helped me with my printing needs.” view full review
Cozy and Clean!
“My room was immaculate, featuring a lovely alcove for my belongings and excellent lighting for working. The clean white sheets and fluffy pillows made for a truly restful night.” view full review
Fluffy Towels Galore!
“The bathroom was stocked with fresh, fluffy white towels and even included makeup remover packets, which saved me when I forgot mine!” view full review
Comfy Queen Bed!
“I absolutely loved the comfortable queen bed! The peaceful ambiance allowed me to enjoy a great night's sleep, even with city noises.” view full review
General
No smoking on site
Parking
Safe deposit box
24-hour reception
Express check-in/ -out
Pets allowed
Rooms/ Facilities for disabled
Wheelchair access
Luggage storage
Lift
Smoke detectors
Fire extinguishers
Key card access
Key access
Guest Parking
Dryer
Services
Pet amenities available
Tours/Ticket assistance
Business
Business centre
Meeting/ Banquet facilities
Facilities for people with disabilities
Toilet for disabled
Room features
Free Wi-Fi in rooms
Air conditioning
Heating
Tea and coffee facilities
Ironing facilities
Bathroom
Free toiletries
Self-catering
Dryer
Media
Flat-screen TV
Direct dial telephone
AM/FM alarm clock
Show more
Location
524 Sutter Street,
San Francisco,
California,
United States,
94102,
California
Map view
street view
524 Sutter Street,
San Francisco,
California,
United States,
94102,
California
City landmarks
Harbour
Pier 39
2.2
km
Grant Avenue
Chinatown
880 m
Monument
Lombard Street
2.1
km
Market
Ferry Building
1.9
km
Gallery
San Francisco Museum of Modern Art
990 m
Harbour
Fisherman's Wharf
2.2
km
Cable Car
Cable Car Museum
930 m
Tower
Coit Tower
2.0
km
Museum
Contemporary Jewish Museum
850 m
Museum
Exploratorium
2.1
km
Public Building
San Francisco City Hall
1.8
km
Church
Grace Cathedral
650 m
Museum
Asian Art Museum
1.8
km
Island
Alcatraz Island
4.4
km
Event hall
Moscone Center
940 m
Museum
Children's Creativity Museum
1.1
km
Cable car ride
2.2
km
Museum
Museum of the African Diaspora
740 m
Mall
The Original Ghirardelli Ice Cream & Chocolate Shop at Ghirardelli Square
2.2
km
Church
St. Patrick's Catholic Church
820 m
Mall
Westfield San Francisco Centre
650 m
Mall
Ghirardelli Square
2.2
km
Museum
Mechanical Museum
2.3
km
Museum
Wells Fargo History Museum
950 m
125 Waverly Pl
Tin How Temple
620 m
Museum
San Francisco Railway Museum
1.6
km
Fountain
Lotta's Fountain
1.7
km
Nearby
Shopping Area
Union Square
220 m
Bush St What3words: ///also.secret.ever
Dragon's Gate
350 m
Gallery
Xanadu Gallery
380 m
Restaurants
Uncle Vito's Pizzeria
130 m
700 Bush St
Pinecrest Diner
320 m
401 Geary St Union Square
Super Duper Burgers
730 m
783 Mission Street
Sutter Street Cafe
240 m
450 Sutter St #7
Tacorea
220 m
809 Bush St
The White Horse Restaurant and Tavern
170 m
635 Sutter St
Boba Guys
260 m
429 Stockton St
Taqueria Mana
260 m
439 Stockton Street
King Of Thai Noodle
370 m
1400 California St
Reviews and Ratings
Feedback from previous guests about their experience.
72%
liked the hotel and would stay again
Great location
Friendly staff
Rooms smaller than expected
Facility needs a makeover
7.2/10
Very good
Rooms
7.0
Location
8.4
Service
8.0
Dining
6.7
Guest reviews
7.2/10
based on 11 reviews
7.9
7.9/10 based on 1004 reviews
Alan
United Kingdom,
March
2024
7.2/10
My stay at the hotel was a mixed experience. The room was on the small side with a seriously comfy bed, and it had a big closet with a great lighted mirror, although the view overlooked a 7-11 with some disturbances. The service was a bit slow, but the staff were extremely friendly and accommodating. The location was amazing, allowing for easy walks to various attractions, yet the cramped bathroom was a downside. The dining experience lacked certain amenities, but the grilled seafood was tasty.
Rooms
7.0
The room was on the small side with a seriously comfy bed, but the big closet and lighted mirror were great.
Service
9.0
The staff were very friendly and accommodating.
Location
8.0
The location was amazing, making it easy to walk to various attractions.
Dining
6.0
The dining experience lacked certain amenities, but the grilled seafood was enjoyable.
Facilities
6.0
The facilities were average overall.
John
United States,
March
2024
7.8/10
I found this hotel to be a mixed experience. The rooms were small but well-equipped with everything we needed, though a bit cramped for two people. The bedding was cozy and the overall cleanliness and modern decor were impressive. The service was friendly and helpful, with a nice perk of a 20% discount at Lori's Diner. The location was conveniently close to Union Square with easy access to various attractions, but the area had some concerns regarding safety and homeless presence. The dining options were decent, especially with nearby restaurants, but not everything lived up to the website claims. Overall, a stay with its ups and downs.
Rooms
8.0
The rooms had everything we needed and were clean, modern, and featured cozy bedding.
Service
9.0
The service was friendly, great, and notably offered a 20% reduction at Lori's Diner.
Location
7.0
The hotel's location next to Union Square was fantastically convenient for exploring downtown, Chinatown, and the piers. However, some safety concerns in the neighborhood were noted.
Dining
7.0
The dining experiences nearby were enjoyable, especially with the Italian restaurant on the first hill.
Facilities
The hotel offers pet amenities and tours/ticket assistance to enhance the stay.
Michelle
United Kingdom,
February
2024
5.6/10
The hotel is in a great location, close to Union Square and various attractions, but falls short on service and room size. The staff needs improvement and the rooms are tiny and outdated, making it difficult to move around comfortably for two people.
Rooms
5.0
The room was incredibly small and old.
Service
5.0
The service was inconsistent, with some staff being friendly and helpful while others were unprofessional.
Location
8.0
The hotel is conveniently located near Union Square, making it accessible to many key areas.
Dining
6.0
There were dining options around the hotel, but nothing exceptional.
Facilities
6.0
Basic facilities were available but nothing extraordinary.
John
United Kingdom,
January
2024
6.2/10
The hotel is conveniently located near Union Square, making it easy to explore the city. The rooms, however, are small and outdated, and the service lacks hospitality. The staff's behavior in front of guests was unprofessional, but the location is a plus for quick stays in San Francisco.
Rooms
6.0
The rooms, while comfortable for short trips, are small and part of an old property.
Service
5.0
The service wasn't very friendly initially, but improved later during the stay. The staff lacked professionalism in front of guests.
Location
8.0
The hotel is conveniently situated near Union Square, which is ideal for exploring the city.
Dining
7.0
The dining area appeared more spacious in photos, but lacked certain amenities like a fridge for personal use.
Facilities
5.0
The facilities were average overall, lacking notable features.
Robert
United Kingdom,
November
2023
8.2/10
The hotel's rooms, though smaller than average, are well set out and modern, representing a substantial improvement from our last stay at Hotel Cartwright. The service, with friendly and efficient staff like Kevin and Edward, is top-notch. The location close to the historical cable car and Union Square offers a lovely experience, though the room size may be a downside. The dining options could be improved, but there are nearby eateries available. The hotel's facilities are convenient, and pet amenities are a bonus.
Rooms
8.0
The rooms, although smaller than your average hotel room, are very well set out and modern.
Service
9.0
The service was really nice and extremely welcoming, with knowledgeable staff like Kevin and Edward.
Location
9.0
The location is perfect, close to Union Square and various dining options, which more than make up for the room size.
Dining
7.0
The dining options are decent, with nearby places to explore, though improvements in room amenities could enhance the experience.
Facilities
8.0
The hotel provides pet amenities and is equipped with convenient facilities.
Leonard
United Kingdom,
November
2023
8.2/10
The hotel is a charming historic gem located in the heart of San Francisco. While the rooms are smaller than modern hotels, they offer a cozy and comfortable stay. The service is top-notch with friendly staff eager to assist with any needs. The location is perfect for exploring the city on foot, with major attractions within easy reach. Dining options are limited but vouchers for nearby eateries are a nice touch.
Rooms
8.0
The rooms were on the small side but very cozy.
Service
9.0
The staff was very friendly and efficient, making the stay enjoyable.
Location
9.0
The hotel is perfectly situated for exploring the city on foot, with key landmarks within walking distance.
Dining
7.0
Limited dining options on-site, but vouchers for nearby eateries provided added convenience.
Facilities
8.0
The hotel offers pet amenities and tours/ticket assistance for added convenience.
Harold
United Kingdom,
November
2023
7.6/10
Although the room was very small, it was super clean. Unfortunately, the noise from other guests and the view over a brick wall just 2 feet away were quite disappointing. The staff was really nice and helpful, and the hotel's location near Union Square was a major highlight.
Rooms
6.0
The room was very small but exceptionally clean. Noise from other guests and the view over a brick wall were drawbacks.
Service
9.0
The staff was incredibly helpful and attentive, providing great tips for sightseeing.
Location
8.0
The best feature of the hotel is its location near Union Square, making it convenient for exploring downtown and nearby attractions.
Dining
7.0
The dining experience would have been better with more inclusive options, although the vegetarian couscous was delicious.
Facilities
8.0
There were pet amenities available and tours/ticket assistance, which added to the overall convenience.
Donald
United Kingdom,
November
2023
8.2/10
The hotel rooms were good, clean, and modern, but had some noise issues at night. The service was exceptional, making our mini family reunion a memorable experience. The location was amazing, with easy access to popular attractions. Dining options were limited due to renovations. Overall, a great stay with a few minor drawbacks.
Rooms
8.0
The rooms were good, clean, and modern, but there were some noise issues at night.
Service
9.0
The service was exceptional, making our stay memorable.
Location
9.0
The location was amazing, with easy access to popular attractions.
Dining
7.0
Dining options were limited due to renovations.
Facilities
8.0
Facilities were good, but some improvements could enhance the experience.
Benjamin
United Kingdom,
September
2023
7.8/10
The hotel is fantastically convenient, right on Sutter Street by Union Square, offering easy access to all the delights of the area. The rooms are modern and comfy, featuring a great lighted mirror in the big closet. The staff is friendly and welcoming, although they didn't inform us about breakfast availability. The location is amazing, close to many popular sights, making it an ideal choice to stay in San Francisco.
Rooms
8.0
The rooms are modern and comfortable, with a big closet and great lighted mirror for getting dressed.
Service
8.0
The staff was friendly and helpful with everything we asked for.
Location
9.0
The hotel's location is amazing, right in the center of the city, close to Union Square, Powell station, Chinatown, and nearby piers.
Dining
7.0
The hotel recommended a good place for breakfast as their dining was not open at the time due to renovations.
Facilities
7.0
The pet amenities available and tours/ticket assistance were convenient aspects of the facilities.
Ted
United States,
May
2023
7.2/10
My stay at the hotel was a mixed experience. While the rooms were spacious and spotlessly clean, they felt a bit dated and in need of refurbishment. On the bright side, we did receive an unexpected upgrade to a suite upon check-in, which was a pleasant surprise. The service was a bit hit or miss; although the staff were helpful and accommodating, there were instances where they were not very welcoming, especially in front of other guests. The location of the hotel was ideal for exploring the Financial District and was close to public transport, but it was a bit far from the cable car stop. The dining options were limited, with no fridge available in the room for breakfast basics, but the surrounding area had some good restaurant choices. Overall, the hotel offered value for money considering the amenities provided.
Rooms
7.0
The rooms were ample in size for us and spotlessly clean. However, they felt a bit dated and in need of refurbishment.
Service
7.0
The service was very accommodating, and we even received an offer to move to a different hotel. Despite this, there were times when the staff lacked warmth and engagement.
Location
8.0
The location was ideal for the Financial District, although a bit far from the cable car stop. It was close to public transport and within walking distance of some great restaurants.
Dining
6.0
The dining experience was average, with limited options provided in the room. However, there were good restaurant choices in the area.
Facilities
8.0
The hotel had pet amenities available and offered tours/ticket assistance, which was a nice touch.
Nelson
United States,
May
2023
8.0/10
The hotel is conveniently located just one block from Union Square and three blocks from Powell station, making it a superb spot for exploring the city. The rooms, though a bit smaller than expected from the pictures, were clean and cozy, albeit a little tight for the price paid. The service was incredibly friendly and welcoming, with Edward at the front desk standing out for his warm hospitality. The dining options were satisfactory, and the facility could use a makeover for a more updated vibe.
Rooms
8.0
The rooms, while smaller than they appear in pictures, were clean and comfortable.
Service
9.0
The service was incredibly friendly and welcoming, especially Edward at the front desk.
Location
9.0
The location is superb, just one block from Union Square and close to various sightseeing areas.
Dining
7.0
The dining options were satisfactory with helpful staff like Concierge Rene.
Facilities
7.0
The facility could benefit from a makeover for a more modern feel.
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